Contact support
For help with the app, a subscription, your account or game history, email our support team.
support@altlabs.caTo help us investigate, include:
- Your device model and operating system version.
- The app version and build shown in Settings.
- What happened, what you expected, and the steps that reproduce it.
- A screenshot, if useful. Please hide information you do not want to share.
Please do not email passwords, verification codes or payment-card details.
Purchases and Premium
Premium is missing after a purchase
Open the Premium page in the app and choose Restore Purchases. Use the same Apple or Google Play account that made the purchase. If Premium still does not appear, email us with the app version and the store order or transaction reference.
Manage or cancel a subscription
Use the subscription settings in the store where you purchased Premium. Deleting the app or its data does not cancel a subscription.
Accounts, game history and data
If linked account data is missing, check that you are signed in to the same profile and account you used previously. Contact us before deleting data or reinstalling if you need help recovering a game.
To delete your app data, open Settings → Privacy & data → Delete all my data. If you cannot access the app, email us to request deletion. We may ask for information to verify that the data belongs to you.
For privacy requests, you can also contact info@altlabs.ca.